In light of ongoing health concerns surrounding the coronavirus/COVID-19 health crisis, a number of Illinois’ utility companies have announced measures being taken to help alleviate unnecessary stress and burdens for Illinois residents.
As of March 17, Illinois American Water, Ameren, ComEd, Nicor, and AT&T have all announced holds on shutoffs during the coronavirus outbreak. Ameren Illinois, ComEd and Nicor each will suspend service disconnections and forgive late payment fees for non-payment through May 1.
On March 13, AT&T took the “Keep Americans Connected Pledge” promising not to terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic for the next 60 days.
In addition to their announced moratorium on disconnecting services, Illinois American Water plans to restore services to customers whose service was previously shutoff prior to March 12.
Ameren customers who need assistance with paying their bill can contact their customer care team at spr.ly/amerenillinois for payment options.
ComEd customers who are experiencing financial hardship can visit ComEd.com/CARE or call 800-334-7661.
For information about Nicor energy assistance programs, visit nicorgas.com/residential/billingandpaymentoptions/energy-assistance-programs.html.
To view AT&T’s full pledge, visit about.att.com/pages/COVID-19.html.
